Return Policy

njsgqw Return Policy
At njsgqw, we are committed to providing a gentle, refined, and reassuring shopping experience. To ensure a smooth return, please review the following guidelines.

Order Cancellation

You can only cancel your order if the order has not yet been processed. After the plush toy has been shipped, the order cannot be canceled.

Return/Refund Eligibility

30-Day Return Period: Please request a return within 30 days of receipt.

Item Condition Requirements:

Unused, in original packaging (including protective case).

All labels, instructions, and accessories intact.

No scratches or damage.

Return Process

Contact Us:

Send an email to support@njsgqw.com and provide the following information:

→ Order Number

→ Reason for Return (e.g., "Damaged in Shipping")

→ Photos/Videos (if damaged)

Approval:
We will respond with return instructions within 2 business days.

Refund Processing
We will refund your original payment method within 1-3 business days after receiving and inspecting the item.
Bank processing time is 5-10 days.
Return Shipping
Scenario: Who will pay for the return?

Damaged/defective plush toys

Wrong item shipped

Customers who change their mind (e.g., style/size)

We will provide a free return label for eligible returns.

Non-returnable items

Items that have been used, washed, or have had their packaging damaged

Products that do not meet expectations due to personal dislike (not quality issues)

Customized and limited edition items are not returnable or exchangeable unless there are quality issues.

Have questions?

Please contact us at support@njsgqw.com. We wish you a sense of care and warmth with every purchase.